Refund policy

Returns

You have 14 days after receiving your physical item(s) to request a return.

To be eligible for a return, your item must be unused and in resalable condition.

To start a return, contact us at orders@freshlookbible.com. If your return is accepted, we'll send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be refunded.

Refunds

We'll notify you once we've received and inspected your returned item(s), and let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. It can take extra time for your bank or card company to post the refund.

The refund amount will be the product total (excluding what was paid for shipping).

If more than 15 business days have passed since we approved your return, contact us at orders@freshlookbible.com.

Digital products

Digital Bible purchases are not eligible for a refund once any full Bible PDF has been downloaded. If you have a problem with a digital purchase before downloading, contact us at orders@freshlookbible.com.

Subscriptions

Digital LITE Yearly and PRO YEARLY can be canceled at any time. Canceling stops future billing but does not refund past charges. Contact us at orders@freshlookbible.com to cancel.

Damages and issues

Please inspect your order when it arrives. Contact us right away if the item is defective, damaged, or if you received the wrong item.

Exceptions

Bible Panoramas, Bible Maps, Custom Outreach Maps, and personalized or special-order items cannot be returned.